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Things You Need to Know

  • Q1. What Is the Delivery Time?

    The lead time for bulk orders (total container quantities) with standard processing or patterns is approximately 7 to 15 days. Orders with custom designs or unique colors will take longer, usually 15 to 25 days, because the design and confirmation of samples take time. If the order quantity is small and we have stock, shipment can usually be arranged within THREE working days.

  • Q2. How Long Can You Guarantee for This Product/Finish?

    We use prime stainless steel material only. Our option is famous mills like JISCO, TISCO, BAOSTEEL, and ZPSS. We have SGS certificates, and the production process follows the ISO 9001 system.

  • Q3. How Can I Get Some Samples?

    For catalogues and small samples please contact us. We can send you free samples to confirm whether we have similar products. However, you must provide physical samples or precise drawings if you need brand-new designs. For personalized patterns, you need to pay the corresponding mold opening fee, while existing samples are provided for free. New finishes such as color coating, polishing, grinding, and etching are less expensive.

  • Q4. What Is the Application About Your Stainless Steel?

    Elevator door / cabine or the side-wall of escalators; Wall cladding inside or outside meeting room / restaurant; Facade when cladding over something, like columns in the lobby; Ceiling; Decorative draws in some entertainment places.

  • Q5. How Long Can You Guarantee for This Product / Finish?

    Color guarantee for more than 10 years.

  • Q6. What is the MOQ?

    Our in-stock products, which include 2B, NO.4, BA, and satin finish, have a minimum order quantity (MOQ) of 2 tons. As an illustration, the MOQ for a standard 201 stainless steel with dimensions of 4ft * 8ft and a thickness of 16 gauge is 54 sheets.

  • Q7. Is Stainless Steel Magnetic?

    Not all stainless steel is magnetic. The answer to this question depends on the type of stainless steel. Austenitic stainless steel, the most common type of stainless steel, is generally not magnetic. This is because it contains high levels of chromium and nickel, which are non-magnetic elements. However, other types of stainless steel, such as ferritic and martensitic stainless steel, are magnetic. These types of stainless steel contain higher iron levels and are often used in applications such as automotive parts and industrial equipment.

  • Q8. Is Topson a Factory, Manufacturer, or Trader?

    For over fifteen years, TOPSON has been exporting stainless steel materials and decorative steel sheets. Foshan TOPSON Stainless Steel Co., Ltd. is a professional stainless steel factory with nearly 15 years of experience in stainless steel production. All our goods are dispatched directly from the TOPSON mill.

  • Q9. How Can You Ensure the Quality of Your Materials?

    Our stainless steel sheets and coils have to go through TWO/THREE checks in the manufacturing process, including production, cutting sheets (If requested) and packing.

  • Q10. What Can I Do If There Is a Quality Problem?

    Please take clear photos and videos when you receive the goods and contact our sales team for processing. We are online 24/7. We will provide a satisfactory solution after the technical team confirms the problem. We promise that all steel plates have material certificates, so you don’t have to worry about the grade of stainless steel you receive being inconsistent with the grade of the plates you purchased.

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